Microsoft Dynamics 365
Microsoft's connected suite for running sales, service and operations.
What it is
About Microsoft Dynamics 365
Dynamics 365 bundles modular business applications covering Sales, Customer Service, Finance, Supply Chain Management and Field Service that share data and integrate natively with Microsoft 365, Power BI and Power Platform. It's a common ERP and CRM choice for mid-size and enterprise businesses already invested in the Microsoft ecosystem, used to manage everything from customer pipelines to inventory and financial operations.
What you can do with it
Capabilities
Manage sales pipelines, leads and customer relationships via CRM
Run financial management, budgeting and reporting
Manage supply chain, inventory and warehouse operations
Automate business processes with Power Automate integration
Build custom reports and dashboards via Power BI integration
How to learn it
Learning Resources
Microsoft Learn's free official Dynamics 365 learning paths
Microsoft's official certification exams like MB-910 Dynamics 365 Fundamentals
YouTube channels specialising in Dynamics 365 module walkthroughs
Hands-on practice via a Dynamics 365 trial tenant
Pro Tip
Start with Power Platform integrations early — most real-world Dynamics 365 value comes from custom workflows built on top of it, not just the out-of-the-box modules.
Skills that use this tool
Roles that use this tool